It is our policy to accept merchandise returns within fourteen (14) days of the original purchase date. If you are not satisfied for any reason, you may return it to us for a full refund if it is:

• New and unused
• In its original packaging
• Accompanied by a copy of the packing list provided with the original purchase

The following products may NOT be returned:

• Special or custom orders are not eligible for refund or exchange
• Custom-engraved jewelry is not eligible for refund or exchange
• Merchandise that has been used
• Gift Cards
• Pre-recorded videos or DVDs that have been opened
• Items not purchased at Rolltideworld.com

The return must be initiated within 14 days of your receipt of the merchandise. Exceptions may apply for gift items. If returning to an item to Rolltideworld.com, you are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Merchandise returned C.O.D. will not be accepted.

Refunds will be credited to the original purchasing credit card account number or purchasing Gift Card only.

Defective merchandise may be exchanged for other merchandise of equal or greater value outside of the policy with approval from an authorized Rolltideworld.com associate. Please contact our customer service department at info@rolltideworld.com


Return and Exchange Policy

We want our customers to be happy with the merchandise they purchase from Rolltideworld.com. To ensure complete satisfaction, we offer a comprehensive return and exchange policy.

When you receive your purchase from Rolltideworld.com, examine it carefully. If for any reason you are not satisfied with the order, e-mail us at info@rolltideworld.com.

Explain the problem and we will give you instructions and a return authorization (RA) number so that you may return the item. This number must be written on the outside of the return package so that it can be easily identified. Returns will not be accepted without prior authorization.

All returned merchandise must be in like-new condition, and accompanied by the original packing slip and receipt, the original packing (including gift box), and all warranty materials.

It is recommended that all returned merchandise should be delivered via the same shipping company used by Rolltideworld.com to ship the original merchandise. We also advise that the item be insured for its full value.Rolltideworld.com is not responsible for returned merchandise lost or damaged in transit.*

Upon receipt of your order, with all required information and materials, we will either ship a replacement or credit the original purchase in the form of the original payment based on your request. If you are returning an item within the first fourteen days of purchase, please note whether you would like a refund or an exchange. Credit processing will occur as soon as possible, usually within three days of our receipt of merchandise.

If you are exchanging an item, please inform the customer service representative at the time you receive the RA number which item you would like in exchange. This is so we can have your new merchandise ready to be shipped upon receipt of the exchange merchandise.

Any order returned without an RA number will be processed as a return. Rolltideworld.com will not process exchanges without prior return authorization.

*Shipping charges will be refunded only if the wrong item was sent or the item is defective.

We advise that the item be insured for its full value. Rolltideworld.com is not responsible for returned merchandise that is lost or damaged in transit.

For Returns By UPS, or USPS, Send To:

Rolltideworld.com
P.O. Box 70
Cumming, GA 30028